Carols Travel

CAROLS TRAVELS TERMS AND CONDITIONS

Payment: A non-returnable deposit of £50 per person per tour is payable on booking. As we take payments by cheque and Bank transfer we will hold your booking for 21 days from date of telephone or face to face booking to allow adequate time for deposit payments to reach us. After the 21st day your booking will be released. The final balance date will be advised but is usually 8 weeks prior to travel. If you cancel your holiday less than 8 weeks prior to your departure date you will be charged a 100% of your holiday cost please see cancellations below.

Thursford Deposits: The deposit for this tour will be £100.00 per person & must be paid at the time of booking. This is to cover our normal deposit charge plus the deposit cost of the show ticket. Please note this is a non-refundable amount.

Payment Methods: We take payments Via Bank Bacs or cheque. We do not take card payments of any kind. We will be happy to take cash payments as long as they are within 14 days of the booking date or before the final payment due date and are agreed by office management prior.

Behaviour & Conduct: We're committed to making sure that all colleagues, including people working on our behalf, demonstrate high standards of professional conduct. We also expect our passengers & Crew to feel safe and to treat our staff & fellow travelers courteously and in a manner to not cause alarm, upset, insult or nuisance. Passengers who in the opinion of the crew appear to behave in an inappropriate manner without limitation, by use of obscene or offensive language or behaving in a manner that is abusive or threatening/Or to be under the influence of alcohol, drugs or solvents may not be permitted to travel. Any person who is refused travel must cover any costs incurred by this.

Passports: Where applicable, valid passports are required for all non UK travel.

Cancellations: If you cancel your holiday you must do this in writing and the cancellation will start on the receipt of this. Cancellations received in writing 56 days or more prior to the departure date of your holiday you will receive 100% of your holiday cost less your £50 deposit.

Cancellations received in writing between 43 to 55 days before the departure date of your holiday you will receive 50% of your holiday cost minus your £50 deposit.

If you cancel 42 days or less prior to the departure date of your holiday you will receive 0% of the cost of your holiday. Your place can be transferred to another person with an administration fee of

£20.00 per person. If have an outstanding payment for your holiday and you cancel within the cancellation periods above you will be invoiced for the payment of your holiday in line with our cancellation policy.

Request of Replacement Documentation or Insurance Letters: Please note that Carols Travel will be happy to send out replacement documentation if lost at a cost of £20.00. Carols Travel will also be happy to provide documentation for Insurance claims. This will also be charged at £20.00 per request. This is to cover the cost of staff producing these documents and sending them out to you.

Liability: Carols Travel have no liability for any cancellations or amendments occurring which are beyond the control of Carols Travel due to natural disasters, pandemics, state of emergency, port closures, acts of war, Government Restrictions/Closures, adverse weather or road conditions.

Carols Travel accept no liability for belongings or possessions left on-board the coach. They are left solely at the clients own risk. This is due to the coach parking at some resorts being unmonitored council coach parking areas, a distance away from our chosen hotel.

Alterations: Carols Travel reserve the right to alter any tour itinerary due to road or weather conditions etc. Carols Travel reserve the right to change the advertised hotel/excursions for reasons such as closure, change of hotel management or policy, sickness at the hotel/excursions or danger to our clients. There is no liability on Carols Travel for factors beyond our control.

Safety: On every journey advice will be given on safety whilst travelling on the coach, it is in the interest of the passenger to adhere to this advice and information.

Luggage: One medium size case per person (max weight 40lbs / 18kg) and hand luggage that can be safely stored under your seat or in the overhead lockers. We request any tour with more than one hotel you also bring an overnight bag which can be stored at the front of the luggage compartment, this can therefore be unloaded instead of your main suitcase.

Special Needs: Any passenger with any special needs (e.g. diet, medical, accessibility) or special type of room (e.g. shower or wet room etc) it is essential that you inform us whilst booking then we can make the necessary arrangements. We cannot accept any liability for restrictions to your holiday if these needs are not stated to us at time of booking. Special request are on request basis to the hotel and cannot be guaranteed.

Seat and Room Allocation: Every effort will be made to provide precisely the hotel room requested and we will convey this request direct to the hotelier or attraction provider, we must stress however we cannot guarantee any request. With regards to coach seating again we will endeavour to seat you in the area of the coach you request however this can depend on the popularity of the tour and this will be allocated on a first come basis. Your coach seating may be moved or adjusted dependant on the tour coach allocated.

Mobility Aids: Walkers, mobility scooters or any other walking aid must be disclosed at the point of booking and on some tours this may be restricted. If you do not disclose at the time of booking that you need space for a walking aid, you may not be allowed to travel on departure day.

Door-to-Door Service: We operate a door to door service for passenger pick-up’s. Although our pick- up areas cover a mass area in West Yorkshire and Lincoln we do have to restrict how far an area we cover. Please note some door to door pick-up’s may incur an extra charge if they are outside of our designated areas. These charges can be advised/approximated on request by calling our office.

Excursions: Our excursions are not set into a day-by-day itinerary. This is left to the discretion of the crew on board your tour coach. This is to ensure you get the best from your holiday with Carol Travel; as if you are visiting a destination that is mainly located outdoors/non-covered and the weather is of a wet or snowy nature we can change and amend the days we visit. Please check all excursions with the crew on your tour coach. We also have to address Covid-19 restrictions.

Complaints Procedure: Should you have a complaint about any aspect of holiday, kindly notify one of the coach crew while in resort so that the problem can be swiftly resolved, if this cannot be resolved you must send the complaint to our offices in writing within 21 days of your return home. Any complaints received after the allocated time will not be addressed.