CAROLS TRAVELS TERMS AND CONDITIONS
Payment: A non-returnable deposit of £50 per person per tour is payable on booking, the final balance date w ill be advised but is usually between 6 to 8 weeks prior to travel.
Thursford Deposit: The deposit for this tour wil l be £90 .00 per person & must be paid at time of booking. This is to cover our normal deposit charge plus the cost of the ticket. Please note this is a non-refundable amount.
Insurance: Carols Trav l advise all passengers to take out insurance prior to travel, this is compulsory on all European (Non UK) tours.
Cancellations: If you cancel your holiday you must do this in writing and the cancellation will start on the receipt ofthis.
Cancellations received in writing 43 days or more prior to departure you wil l receive 100% of your holiday cost less your £50 deposit.
Cancellations received in writing between 36 to 42 days before departure you will receive 70% of your holiday cost less your £50 deposit.
Cancellations received in writing between 3 1 to 35 days before departure you will receive 50% of your holiday cost minus your £50 deposit
If you cancel 30 days or less prior to departure you wi ll receive 0% of the cost of your holiday. Your place can be transferred to another person with an administration fee of £ 10 per person.
Liability: Carols Travel have no liability for any cancellations occurring which are beyond the control of Carols Travel due to natural disasters, port closures, acts of war, adverse weather or road conditions.
Carols Travel accept no liability for belongings or possessions left on-board the coach. They are left solely at the clients own risk . This is due to the coach parking at some resorts being unmonitored council coach parking areas, a distance away from our chosen hotel.
Alterations: Carols Travel reserve the right to a lter any tour itinerary due to road or weather conditions etc. Carols Travel reserve the right to change the advertised hotel/excurs ions for reasons such as closure, change of hotel management or policy, sickness at the hotel/excursion or danger to our clients. There is no liability on Carols Travel for factors beyond our control.
Safety: On every journey advice will be given on safety whilst travelling on the coach, it is in the interest of the passenger to adhere to this advice and information
Luggage:One medium size case per person (max weight 401bs/18kg) and hand luggage that can be safely stored under your seat or in the overhead lockers.
Special Needs: Any passenger with any special needs (e.g. diet, medical) or special type of room (e.g. shower or wet room etc) it is essential that you inform us whilst booking then we can make the necessary arrangements.
Seat and Room Allocation: Every effort will be made to provide precisely the hotel room requested and we will convey this request direct to the hotelier, we must stress however we cannot guarantee any request. With regards to coach seating again we will endeavour to seat you in the area of the coach you request however this can depend on the popularity of the tour and this will be allocated on a first come basis. In some cases your seat numbers can change dependant on the size of coach we use.
Mobility Aids: Walkers, wheelchairs, mobility scooters or any other walking aid must be disclosed at the point of booking and on some tours this may be restricted. If you do not disclose at the time of booking that you need space for a walking aid,you may be refused travel on depa rture day.
Door-to Door Service: We operate a door-to-door service for passenger pick-up. Although our pick-up areas cover a mass area in West Yorkshire and Lincoln we do have to restrict how far an area we cover. Please note some door-to-door pick-ups may incur an extra charge if they are outside of our designated areas. These charges can be advised/a pprox imated on request by calling our office.
Excursions: Our excursions are not set into a day-by-day itinerary, this is left to the discretion of the crew on board your tour coach. This is to ensure that you get the best from your holiday with Carols Travel; as if you are visiting a destination that is mainly located outdoors/non-covered and the weather is of a wet or snowy nature we can change and amend the days we visit. Please check a ll excursions with the crew on your coach.
Complaints Procedure: Should you have a complaint about any aspect of holiday, kindly notify one of the coac h crew so thatthe problem can be swiftly resolved, if this cannot be resolved yo u must send this complaint in writing within 21 days from the return date of your holiday to our office.